Warranty Operations Tech

ZT Systems•Georgetown, TX

1d•Onsite

About The Position

The Warranty Operations Technician will perform various activities including testing returned units, conducting failure analysis, and testing components. The Warranty Operations Technician will also assist in providing technical assistance to various groups within the organization.

Requirements

High School diploma required
2+ years of related work experience
Fundamental understanding of computer architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)
Ability to diagnose the root cause of computer system failure and isolate the components/failure nodes.
Ability to use custom Linux and Windows-based diagnostic/test programs to run benchmarks/tests on electronic components' performance.
Understanding of hardware and software interactions; able to apply this understanding to resolve issues.
Ability to work and communicate with team members through verbal and written methods.
Experience with troubleshooting
Understand server components and assembly/disassemble.
Familiar with Linux commands
Must be detail oriented.
Ability to work independently, as well in a team environment.
Ability to work under pressure and meet deadlines.
Ability to prioritize tasks, as well change task easily.

Nice To Haves

Associates degree in Electronics, Certificate of Completion of Technical School or equivalent experience in related discipline is preferred

Responsibilities

Hands-on server/network/storage hardware assembly, installation, testing and integrations.
Hardware troubleshooting and stress testing of systems and components
Build, debug, test, repair, and upgrade computer prototypes (computers, servers, peripherals, programs, and software/firmware)
BIOS and Flash ROM updates on servers and systems
Assisting in documentation creation
Server rebuilding and disassembling
Installation of new application software
Produce detailed test and failure analysis reports.

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about