Warranty Manager & Operations Support
About The Position
Responsible for processing all warranty claims and records and assisting the operations team in the day-to-day functions of the shop. This role involves supporting daily functions, processing warranty claims, verifying distributor requirements, posting credits, following up on unpaid claims, filing documentation, building Pneulogic controls, calibrating controllers, programming and assembling InPower switching, training customers on spreader control calibrations and drop tests, troubleshooting and repairing customer spreader controllers, and assisting the Sales department in coordinating customer trainings. The position may require working in multiple locations as needed.
Requirements
- Ability to work alone with minimal or no supervision
- Working knowledge of basic office software (such as Microsoft Office)
- Working knowledge of company software and procedures
- General comprehension of and experience in the truck build-up process
- Knowledge of onboard truck computer controls including electrical multiplexing and CAN Bus systems
- Great attitude and ability to work with others
- Good communication skills, written and verbal
- Ability to multitask and has good organizational skills
- Detailed and goal oriented with effective time management skills
- Confident public speaking with the ability to train customers
- Mechanically inclined
- Valid driver’s license
- Must be able to pass a pre-employment drug screen (including THC/marijuana), physical, and background check.
- Must have a current drivers license to move our vehicles.
- Must be able to work 7am-5pm shifts Monday through Friday and Saturdays as needed.
Responsibilities
- Process warranty claims
- Verify distributor warranty requirements
- Post credits received for warranty claims
- Follow up with distributors regarding unpaid claims
- File warranty documentation and keep warranty records organized
- Build Pneulogic controls for Dutton and Howell locations
- Responsible for all in house salter calibrations of Dicky John and Rexroth controllers
- Program and assemble InPower switching
- Train customers on spreader control calibrations and drop tests
- Troubleshoot and repair customer spreader controllers
- Assist Sales department in coordinating customer trainings
- Work in multiple locations as needed
Benefits
- Company-Paid Health Insurance
- Company-Funded HRA Balance
- Company-Paid Life Insurance
- Additional Voluntary Group Insurance Options
- Eligible For Annual Pay Increases
- Eligible For Bi-Annual Bonuses
- 3% Annual 401(k) Match
- Paid Time Off & Company Holidays
- $1,000 Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
