Warranty Manager
About The Position
As a leader in the Purchasing / Supplier Technical Assistance Team (STA), the primary responsibility is to lead the team and supplier partners in the robust industrialization of the manufacturing process, deliver improved quality, capacity, and reduce warranty on current model production and new model launches, utilizing standard tools and processes. This role is also responsible for the development of employees and the creation of a business plan for specific suppliers that will achieve best-in-class launch, quality, capacity, and warranty performance. The role involves guiding the team to lead efforts in warranty improvements with cross-functional teams and suppliers, ensuring alignment with Supplier Technical Assistants, Product Development, and other Ford functions to address technical and systemic opportunities, and guiding the team in identifying systemic lessons learned from project work to ensure systemic improvements are implemented.
Requirements
- Leadership training and skills
- Data analysis skills
- Bachelor of Science/ Engineering, or equivalent technical/manufacturing aptitude
- 2+ years of Plant Manufacturing experience
- Experience leading multiple complex assignments with demanding timelines
- Problem Solving Skills – (e.g. Shainin, Green Belt, 8D, Strategic Problem Solving, Black Belt or Master Black Belt.
- Ability to develop and present materials to senior leadership with short timelines
- Strong communication and team building
- Knowledge of vehicle or powertrain component commodities, functions, and related features.
- Ability to speak and write in English language fluently to effectively communicate with the global team
Nice To Haves
- Experience reporting out to VPs and CEOs
- Experience leading multiple complex assignments with demanding timelines
- Experience developing and executing complex strategies
- Six Sigma Black Belt Certification: Demonstrated ability to lead quality improvements initiatives, apply Six Sigma philosophies and principles (including the DMAIC Model)
Responsibilities
- Coach and lead a team of five warranty engineers in completing warranty analysis and driving improvements.
- Utilize Ford’s warranty system to track top issues and drive teams to solve problems.
- Lead efforts to have cross-functional reviews with suppliers to review their top warranty issues, complete systemic analysis, and drive both warranty and systemic improvements.
- Complete business projects to drive improvements in the systems that are used to understand and solve warranty issues.
- Lead Gembas at Ford and supplier plants to understand and fix top warranty issues.
- Train suppliers and Supplier Technical Assistants in warranty systems and problem-solving techniques.
- Utilize process engineering skills to understand the physics used to create parts and trouble shoot problems.
- Learn and drive the team’s knowledge and application of Strategic Problem Solving to use strategies to determine the physics, chemistry, electricity, etc. causing the failures and drive to resolution.
- Use 6-Sigma skills including Measurement Systems Analysis, process capability, hypothesis tests, pairwise comparisons, Design of Experiments, Multi-vary analysis, multiple regression, reliability analysis, etc. to complete tests and analyze data.
- Utilize the 3x5 why process to drive to systemic root cause and systemic improvements.
Benefits
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
