North America Warranty Manager

Aptiv•Troy, MI

About The Position

As a Warranty Manager - NA on our team, you’ll lead the regional WQE team and act as the quality customer liaison during warranty analysis process flow escalations. The Warranty Manager assures timely response to customer field claims, structured problem solving, and systemic improvements to avoid recurrence. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Requirements

Bachelor in EE or ME
10+ years of work experience in automotive industry (product, quality engineering)
3+ years of work experience in managerial roles
Excellent communication skills
Experience working/interacting with OEMs (FORD, GM, STLA)
Demonstrable capability to manage complex quality crises
Leadership and high-performance team development
Strong problem solving capabilities
Good stress-tolerant and conflict-management personality
Weibull analysis experience

Nice To Haves

Six Sigma Green/Black Belt
System Reliability Modeling and Prediction
Certified IATF auditor
Understanding of PCB electronics design and assembly
Familiarity with tools like Jira, E1NS, Databases

Responsibilities

Lead all NA warranty activities for products from NA PML’s
Warranty cost forecast, supervise – COPQ
Negotiate warranty costs with customers
QS action item tracking and implementation
Reduce warranty claims across products/customers
Resource allocation based on workload
Prepare and lead Yearly technical factor negotiations
Initiate SWAT process in case is required
Lead investigation and implement Root cause for warranty returns
Ensure attendance on Quality System audit in terms of Warranty related item
Close follow-up of action and closure
EDEC program follow-up
Participate in Warranty QTT global activities.
Synchronize with Warranty QTT global team on systematic improvement on the Warranty processes.
Communicate all of the team’s activities with your Competency Manager and other disciplines (Operations, Manufacturing Engineering, PC&L, etc.) as required.
Review documentation (procedures, reference documents, work instructions, etc.)
Lead standardization on warranty procedures within IS segment.
Manage and recommend trainings for standard report updates.
Share audit results
External and Internal Audit Reports and Corrective Actions to any nonconformances to be shared with the team
Keep up-to-date on Quality Systems information: Customer Specific Requirements (VDA field failure analysis, GS 95004,…)Core Tools (Weibull, mini tab, gate charts,..)
Drive warranty and EDEC standards in America.
Assure work balance and development for WQE team
Customer point of escalation for complex warranty claims.