Warranty Engineer

Inalfa Roof Systems Group • Acworth, GA

2d • Onsite

About The Position

This position will review and conduct root cause analysis of OEM warranty returned parts and analyze data to identify trends. This position also identifies corrective actions and works with various internal departments to document and track progress for issue solution.

Requirements

• Bachelor’s degree with a major in engineering.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public effectively.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• High level of ability working in Microsoft Office Suite - particularly Word, Excel and PowerPoint
• Regularly required to walk and to sit; use hands to manipulate objects, tools, or controls; reach with hands and arms.
• Occasionally required to stand, stoop, kneel, crouch, or crawl; and to talk and hear.
• Occasionally lift up to 20 pounds.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception and the ability to focus.

Nice To Haves

• Preferred knowledge of Ubiquiti, Covisint, and specific customer systems: BMW: b2b Chrysler: PRAS, WIS/EWT, e-CIMS, SPX Ford: WPRC, BASQ, AWS, GWC GM: GART, PRTS Nissan: Plex

Responsibilities

• Analyze all OEM warranty returned parts using problem solving methodologies
• Processes disposition of returns in customer systems
• Conducts and monitors testing of defective parts
• Analyzes data to identify trends
• Documents emerging issues and proposes corrective and preventative actions
• Monitors progress of all open warranty corrective actions
• Creates tracking and trending metrics for warranty returns
• Maintains process flow and other documentation as required by customer and internal standards
• Provides support in development of customer service bulletins
• May include dealership or customer plant visits and dealership call log maintenance
• May travel 5-10% to customer sites for parts evaluation

Benefits

• Paid vacation.
• Paid sick time.
• Healthcare, dental, prescription drug insurance plans.
• Company paid and voluntary life insurance plans.
• Disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level