Global Warranty Engineer

Dana Incorporated • Maumee, OH

6d

About The Position

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. The main responsibilities of this position include the application of Dana axle and driveshaft products and technologies to OE customer passenger and light truck/SUV platforms.

Requirements

• Bachelor’s degree in engineering or related field.
• Demonstrated the mechanical skills needed to identify products as well as product deficiencies
• Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools
• Demonstrated competence in quality related statistics and process controls
• Strong analytical skills
• Motivated individual who accepts responsibility
• Strong computer software skills including Excel, Word, PowerPoint and preferably Minitab

Nice To Haves

• Past warranty or Tech Service experience would be preferred
• Drivetrain component product and application background would be preferred
• A.S.Q. Certified Quality Engineer preferred

Responsibilities

• Develop inspection and testing procedures of returned components to determine root cause analysis.
• Retrieve warranty performance data from customer web sites and analyze various performance tracking tools.
• Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track.
• Manage customer communications within Dana, Suppliers and the assigned OE with the 8D process.
• Accurately record all warranty costs along with accounting personnel in accurate forecasting and reporting to Sarbanes Oxley requirements.
• Inspect prototype tested assemblies and supply reports to the engineering community.
• Develop a roadmap in Shainin® Red-X problem solving training and certification to Journeyman.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level