Warranty Engineer

BorgWarner•Seneca, SC

5d•$62,000 - $85,250•Hybrid

About The Position

The Warranty Engineer will mentor and guide warranty analysis, customer communication and technical problem solving efforts within the department, in conjunction with the Warranty Engineering Supervisor. This individual is expected to coordinate and perform warranty data analysis & charting, teardown & inspection reporting. The successful candidate will identify failure modes and causes, as well as correlation to application and/or customer usage profile. The engineer will communicate between cross-functional teams in product engineering, manufacturing, assembly and supplier quality departments, working with BorgWarner team members, suppliers and customers to coordinate product and process improvements.

Requirements

4-year degree in engineering required. Mechanical engineering preferred.
5+ years’ Experience in warranty analysis preferred.
Technical problem-solving training and experience preferred.
Engineering training and/or experience in tolerance stack-up, fastening systems analysis, and geometric dimensioning and tolerancing preferred.
Failure mode analysis experience or training preferred.
Experience with steel, aluminum and magnesium preferred.
Professional verbal and written communication skills essential.

Nice To Haves

Examples include Shainin Red X®, six sigma, Toyota 8-step, 5-Why, AIAG CQI-14 and/or VDA QMC Field Failure Analysis.

Responsibilities

Perform Warranty Analysis for Assigned Customer Programs
Lead teardown process
Coordinate/perform component testing
Perform root cause analysis
Develop conclusion and generate documentation
Report results to interested parties/customers
Generate weekly and monthly warranty reports for target audience
Develop warranty presentations for executive-level reviews
Lead warranty meetings to discuss findings with customer
Coordinate product and process improvements based on warranty data and analysis
Communicate warranty findings between cross-functional teams in product engineering, manufacturing, assembly and supplier quality departments
Work with teams on identifying interim and permanent corrective actions
Perform warranty forecasts using statistical analysis methods to determine C/1000 and cost impact to the organization
Gather, review and approve warranty debits submitted by customers
Analyze failure modes of returned parts; determine root cause(s)
Propose improvements to products and processes for warranty cost reduction
Chart, summarize & present data to internal and external customers in report format and in recurring teleconferences
Work with suppliers and manufacturing across multiple sites
Work with teams (quality, manufacturing, assembly engineering) to improve quality, processes and address non-conformance to drawings
Analyze data; provide process capability analyses and application of SPC
Evaluate torque transfer products in vehicle
Communicate effectively across functional groups (engineering, assembly, management, manufacturing) and locations (Seneca, SC, Auburn Hills, MI, and sister plants globally)