CSR Warranty Administrator - Global Turboprop Services
About The Position
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. With facilities in North America, Europe, Asia, Africa and Australia, StandardAero is one of the largest independent aviation service providers in the world providing maintenance, repair and overhaul (“MRO”) services to commercial, business and military aviation markets. As a CSR Warranty Administrator – Global Turboprop Services, you will be responsible for the administration and execution of warranty activities across multiple Turboprop Services sites. Working closely with Operations, Finance, Customer Programs, and OEM partners, you will support warranty recovery efforts through claim administration, financial tracking, stakeholder coordination, and process compliance to help maximize warranty recoveries and support business objectives.
Requirements
- High school diploma (Grade 12) and a minimum of 2 years of experience in warranty administration, customer service, accounting, finance, sales support, or a related administrative role
- Minimum 2 years of experience using Microsoft Office applications, including intermediate to advanced Excel skills
- Minimum 1 year of experience working with ERP systems, databases, or similar business applications
- Experience reviewing and maintaining detailed records and documentation with a high degree of accuracy
- Strong organizational, analytical, and communication skills with the ability to manage multiple priorities
- Must be authorized to work in Canada on permanent basis.
Nice To Haves
- Post-secondary education in Business Administration, Accounting, Finance, Aviation Management, or a related field
- Experience with warranty claims, cost recovery, financial reconciliations, or customer programs
- Experience in aerospace, aviation, MRO, manufacturing, or another regulated industry
- Experience using reporting and analytics tools such as Power BI or Access
- Strong problem-solving skills with a focus on process improvement and customer service
Responsibilities
- Prepare, validate, and submit warranty claims to OEMs in accordance with contractual requirements and established procedures
- Review engine shop documentation, workscopes, and supporting records to identify and maximize warranty recovery opportunities
- Track claims through resolution, follow up on outstanding submissions, and support timely recovery of warranty entitlements
- Monitor warranty recoveries, credits, payments, cost transfers, and reconciliations to ensure accurate financial reporting
- Maintain warranty databases, records, tracking systems, and performance reports
- Coordinate with Operations, Finance, Customer Programs, and OEM representatives to obtain documentation and resolve warranty-related inquiries
- Ensure warranty activities comply with contractual requirements, company policies, and established procedures
- Support audits, maintain accurate documentation, and contribute to continuous improvement of warranty processes and systems
- Prepare estimates, invoices, reports, and supporting documentation as required
- Support special projects and other duties as assigned
Benefits
- Comprehensive Health and Dental Care
- Company Pension with 100% match up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities based on performance
- Short-term & Long-term Disability coverage
- Life & AD&D Insurance
- Learning & Training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
