Warranty/Customer Care Specialist

Jayman Built•Edmonton, AB

6d•CA$65,000 - CA$81,500•Onsite

About The Position

Jayman BUILT, a builder of the year 28 times, is seeking a Warranty/Customer Care Specialist for a full-time position in Edmonton, AB. This role involves scheduling appointments with customers, coordinating trades, performing hands-on repairs, and ensuring customer experience excellence by following company processes and procedures. The specialist will also be responsible for signing off on service requests and maintaining Jayman Sales Centres and Showhomes.

Requirements

Strong maintenance skills – Jack/Jill of all trades
Red Seal certification in building trades (e.g., carpentry, drywall, finishing, etc.) required.
Ability to use your own tools to complete required work.
Strong ability to be proactive and adapt to continually shifting priorities.
Excellent attention to detail.
Strong sense of urgency and an ability to meet various deadlines.
Well-developed communication skills.
Exceptional customer experience skills.
Valid Driver’s license and clean abstract required.

Nice To Haves

3-5 years of experience in the construction and/or warranty field with a general understanding of ANHWP is considered an asset.

Responsibilities

Schedule appointments with Jayman customers
Coordinate various trades to complete work as required
Lead with pride in both appearance & behaviour while on-site
Responsible for signing off both 2-month & 11-month service requests
Handle various impromptu or emergency calls with strong organizational skills
Follow Jayman's processes & procedures to ensure Customer Experience excellence
Service and maintain Jayman Sales Centres and Showhomes
Perform a variety of hands-on repairs in customer homes
Maintain a team environment through high-quality communication with customers, trades and Jayman team members

Benefits

Salary range: $65,000 – $81,500.00
Monthly Bonus: One year sign off and customer survey bonus. Equivalent to 8% of salary – approximately $7,000.00 per year.
Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.
Opportunity to participate in a unique Jayman Employee Investment Program (subject to eligibility)
Company vehicle supplied
Flexible health and dental coverage
Uniforms provided
Employee matching group RRSP program
Customized Training Programs. Continuing education is a focus at Jayman, and you have the opportunity to participate in annual education & training.
Opportunity for growth and career advancement
Employee discounts
Annual wellness allowance
Social Club event