Customer Care/Warranty Representative

Drees Homes•Houston, TX

12d•Onsite

About The Position

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers— earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees. We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success. Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Customer Care Representative as we grow in our Houston, TX Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!

Requirements

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
Excellent verbal and written communication skills with internal and external customers
General knowledge of residential construction and the homebuilding process
Basic computer skills, experience using an iPad preferred
Must be organized, detail-minded, and adaptable
Self-driven and able to work independently
Ability to follow through to a satisfactory conclusion
Customer oriented, outgoing, dependable & ethical
Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skills
Previous customer care experience preferred
High School diploma is required
Must have reliable transportation

Nice To Haves

Construction or other related college degree a plus

Responsibilities

Complete assigned warranty service requests within the guidelines of company policy
Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
Evaluate all customer complaints and report solutions
Conduct 60-day and yearly Customer Orientations
Keep the customer care system up-to-date and accurate
Recommend changes that will improve processes
Monitor and respond to email and voice mail messages daily
Comply with the "Warranty On Call" procedure