Warranty Cost of Quality Lead

KION Group•Wauwatosa, WI

1d•$102,750 - $140,000•Hybrid

About The Position

Dematic is seeking a strategic Warranty Cost of Quality Lead to own and drive enterprise-wide warranty cost reduction and defect elimination. This role is accountable for transforming warranty data into action—identifying systemic issues, influencing cross-functional leadership, and leading disciplined root-cause and prevention initiatives. This is a highly visible, influence-driven role focused on eliminating repeat failures, improving customer satisfaction, and shifting the organization from reactive warranty resolution to proactive prevention. The role manages outcomes and decisions—not people—and requires strong analytical capability, effective communication, and the ability to lead difficult, data-backed conversations. This position is ideal for a motivated professional who thrives in data-driven, collaborative, influence driven environment. We offer hybrid work flexibility when not on a customer site.

Requirements

Bachelor’s degree in Engineering, Quality Management, Business or a related field.
8+ years of experience in quality, continuous improvement, cost of quality or related fields.
Demonstrated, quantified success in reducing warranty, defects, or costs of poor quality through data-driven initiatives.
Ability to analyze complex data sets and translate insights into executive-level recommendations.
Experience leading cross-functional root cause or cost-reduction initiatives with measurable impact.
Proven ability to influence business leaders without direct authority.
Comfortable operating in high-ambiguity environments and driving decisions without formal authority
Experience using data to identify risks/issues and prevent repeat failures.
Business insight paired with strong analytical skills.
Excellent communication and conflict resolution skills.
Ability to travel up to 20%
Ability to thrive in a fast-paced, dynamic environment with multiple priorities.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt or Quality certification is strongly preferred.
Proven engineering experience is preferred.
Experience with direct customer contact is helpful.

Responsibilities

Own enterprise warranty analytics, identifying systemic failure modes, cost drivers, and emerging risks.
Drive decisions and prioritization across the business that influence project execution, manufacturing, R&D, and lifecycle solutions & services.
Lead cross-functional root cause investigations on high-cost and recurring warranty issues using problem solving / Lean Six Sigma methodologies.
Drive permanent corrective actions and verify effectiveness post-implementation.
Establish and track measurable warranty reduction targets.
Lead difficult conversations with business leaders to drive accountability for defect drivers within their organization and quality outcomes.
Challenge assumptions and decisions using facts, analytics, and customer impact.
Influence without authority to align cross-functional teams around correction and prevention.
Champion a shift from reactive warranty response to proactive quality ownership.
Embed a cost-of-poor-quality mindset across engineering, manufacturing, and project execution.
Elevate the organization’s use of data in warranty and reliability decision-making.