Quality Assurance Engineer - Warranty

HL Mando America Corp•Hogansville, GA

5d•Onsite

About The Position

The Warranty Quality Engineer is responsible for managing the end-to-end warranty claim process within the Americas quality organization, covering operations in the United States, Mexico, and Brazil. This role receives, reviews, and technically evaluates warranty claims submitted by OEM customers, negotiates cost-sharing with customers where applicable, and manages the classification and distribution of approved claims to suppliers and affiliated entities. The position also drives warranty cost reduction through data analysis and cross-functional improvement activities.

Requirements

Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related field)
0–3 years of experience in quality, engineering, or manufacturing environment (internship and co-op experience welcomed)
Demonstrated ability to conduct technical data analysis and translate findings into clear management reports
Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling) and PowerPoint (executive-level reporting and presentation design)
Strong analytical and problem-solving skills with ability to interpret technical quality data and draw actionable conclusions
Strong written and verbal communication skills in English; able to communicate technical findings to customers, suppliers, and internal stakeholders
Understanding of basic problem-solving methodologies (8D, 5Why) and quality tools (FMEA basics)
Strong written and verbal communication skills; capable of presenting complex technical findings to both technical and non-technical audiences
Must be at least 18 years of age due to federal labor law requirements.
Must be legally authorized to work in the United States.

Nice To Haves

Basic understanding of automotive warranty processes or OEM customer quality systems is a plus
Familiarity with OEM warranty management systems (e.g., GM Partlink, Ford GSAR, Stellantis SAWRP+)
Experience with Power BI, Power Query, and/or database systems for large-scale warranty data management
Korean language proficiency (spoken and/or written) is a plus, given regular collaboration with the Korean headquarters

Responsibilities

Receive and classify warranty claims submitted by OEM customers; conduct technical review to assess claim validity and accuracy
Initiate and prepare dispute submissions with technical justification where claims are determined to be invalid or inaccurate; register decisions in the customer’s warranty management system
Negotiate warranty cost-sharing ratios with OEM customers based on technical analysis and contractual terms
Review buyback claims submitted by affiliated entities (subsidiaries/related companies), validate technical content and completeness, and submit to the customer on their behalf
Upon claim approval, classify warranty costs into supplier claims and inter-company (affiliate) claims based on root cause and responsibility
Notify responsible suppliers and affiliated entities of approved claims; receive and process dispute submissions and register outcomes in the warranty management system
Coordinate with Supplier Quality and Purchasing teams to ensure timely resolution of supplier-responsible warranty claims
Analyze warranty claim data across Americas operations (United States, Mexico, and Brazil) to identify Worst performers by part, supplier, or failure mode
Communicate findings to relevant departments and drive corrective action requests where systemic issues are identified
Monitor claim status and analyze Quality System Early Warning alerts to proactively detect potential quality issues; conduct technical analysis of warning signals and coordinate timely response actions with relevant departments
Prepare warranty performance reports and trend analysis for management review meetings
Calculate warranty cost provisions (reserves) based on approved claim data and applicable accrual criteria
Maintain and calculate accurate warranty Provisions records and provide periodic updates to finance and management teams