Warranty Coordinator

Generac Power Systems • Waukesha, WI

6d • Onsite

About The Position

In the role of Warranty Coordinator working on-site in Waukesha, Wisconsin you will be part of the Service and Warranty team. The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.

Requirements

• High School Diploma
• 2 years of experience in an office setting
• Strong foundation of basic mechanical and electrical fundamentals
• Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus
• Demonstrated Microsoft Office proficiency and data entry skills
• Excellent phone and customer service skills along with sound reasoning skills
• Excellent verbal and written communication skills
• Ability to stay calm in pressure situations

Nice To Haves

• 2 or 4 year Technical Degree
• Previous experience using SAP or equivalent ERP

Responsibilities

• Analysis of warranty information and processing warranty claims per warranty guidelines.
• Input service notifications and maintain database integrity.
• Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
• Ensure internal and external customer satisfaction and compliance to all warranty specifications.
• Monitor defective products and recall specific batch of products if required.
• Act as SAP Super User within functional area as assigned.
• Facilitate warranty recovery for both dealer and vendor network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED