Warranty Coordinator Branch

Crown Equipment Corporation • Vandalia, OH

1d

About The Position

This role is responsible for managing and processing warranty claims, ensuring accurate submission to vendors, and tracking claims from submission to payment or rejection. The Warranty Coordinator will also manage warranty parts, assist other parts personnel, and maintain relevant documentation.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent

Nice To Haves

• Parts or inventory control experience
• Lift truck industry experience
• Good verbal communication skills
• Good written communication skills
• Good interpersonal skills
• Good organizational skills
• Good numerical perception skills
• Good computer skills

Responsibilities

• Review and correct all warranty claims generated through technicians to prepare for submission to vendors.
• Process all Crown warranty claims and claims for any other manufacturer represented by Crown.
• Review monthly A/R reports on all vendor warranty accounts.
• Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.
• Maintain files on warranty claims.
• Track rejected warranties and notify Service Manager about rejected warranties.
• Prepare monthly list of warranties not paid and determine disposition.
• Resubmit warranty claims as needed.
• Maintain, ship, and track warranty parts to vendors or scrape as needed.
• Determine disposition of warranty parts returned from vendor as a result of a rejected claim.
• Assist other parts personnel as required such as receiving parts and answering phones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED