Warranty Coordinator

Enercare • Toronto, ON

5d • Onsite

About The Position

This position fulfils an important role in the product & parts supply channel and is responsible for processing, controlling warranty and part returns through the Warranty Department on behalf of the Service Patches. Other duties include the co-ordination of part returns from the FSL locations across Ontario; processing and managing claims to vendors and manufacturers for warranty / vendor credits.

Requirements

• Grade 12 education or equivalent
• Excellent computer skills (Clarify, Excel, GERS)
• Good working knowledge & understanding of all warehouse processes
• Excellent interpersonal skills, results–oriented
• Excellent communication skills
• Ability to lift to 80 lbs.
• Forklift License in place, or willing to be trained, (re-)certified if needed
• Willing to work in a team environment and able to work in a warehouse environment, safety shoes are mandatory
• Ability to work in a fast-paced, pressure-filled area

Responsibilities

• Assist and follow up with emails sent to [email protected] from internal team and external customers
• Screen, qualify and submit warranty claims to vendors/manufacturers daily from Clarify
• Complete weekly submission reports to our vendors for credits/payments
• Reconcile claims, update system with credit notes for standard claims (Clarify) and VCM's (GERS)
• Handle parts at High Meadow -Sort/Scrap -following 5S for our warehouse
• Work all FSL's warranty/new parts return lists and submit claims to vendor weekly for credits
• Follow up with vendors for outstanding credits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED