Warranty Coordinator

HTS Engineering Ltd.•San Antonio, TX

5d•Onsite

About The Position

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Requirements

Associates degree or higher preferred
Minimum 2 years of experience in warranty claims processing
Must have automotive/commercial dealership experience
Able to communicate effectively with equipment manufactures
Able to multi-task
Ability to work in a team setting as well as independently
Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
Strong analytical and data interpretation skills
Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred
Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful
Excellent communication and customer service skills.
Professional demeanor and cooperative attitude.
Highly organized.
Ability to take direction and maintain a positive attitude.
Ability to complete assignments in a timely manner.
Good writing and oral communication skills.
Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.
Knowledge of warranty regulations and industry best practices (preferred).

Responsibilities

Verify warranty coverage and eligibility criteria for each claim.
Ensure claims are processed accurately and in a timely manner.
Maintain detailed records of claims, including documentation and correspondence.
Engage with the manufactures to submit prior authorizations and repair direction.
Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
Communicate with customers and service centers to gather necessary information and resolve claim-related inquiries.
Provide excellent customer service while managing claim disputes or escalations.
Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
Identify and report any fraudulent or improper claims.
Collaborate with the warranty department to develop and refine warranty policies and procedures.
Suggest improvements to streamline claim processing and enhance customer experience.
Maintain detailed and organized records of warranty claims, correspondence, and resolutions.
Ensure compliance with regulatory and company documentation requirements.
Other duties as assigned.