Warranty Coordinator

Samsung Lennox HVAC North America LLC • Roanoke, TX

16h

About The Position

The HVAC Warranty Coordinator plays a crucial role in ensuring customer satisfaction and operational efficiency. This position is responsible for managing warranty claims and coordinating repairs or replacements for HVAC systems, ensuring that all processes adhere to company policies and industry standards. The coordinator will serve as the primary point of contact for customers, technicians, and suppliers, facilitating clear communication and timely resolutions. By analyzing warranty data and trends, the coordinator will also contribute to improving product quality and service delivery. Ultimately, this role aims to enhance customer loyalty and uphold the company's reputation for excellence in HVAC services.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or warranty coordination, preferably in the HVAC industry.
• Strong organizational skills and attention to detail.
• Strong communication abilities, which are essential for effectively liaising with customers and service teams.
• Organizational skills are utilized daily to manage multiple warranty claims and ensure timely resolutions.
• Attention to detail is critical when processing claims and maintaining accurate records.

Nice To Haves

• Associate's degree in business administration or a related field.
• Familiarity with HVAC systems and components.
• Experience with warranty management software or customer relationship management (CRM) systems.
• Familiarity with HVAC systems, enhance the coordinator's ability to understand technical issues and communicate effectively with technicians.
• Experience with CRM systems aids in tracking customer interactions and improving service delivery.

Responsibilities

• Manage and process warranty claims for HVAC products, ensuring compliance with company policies.
• Act as the liaison between customers, service technicians, and manufacturers to resolve warranty issues.
• Analyze warranty data to identify trends and areas for improvement in product quality and service.
• Coordinate scheduling of repairs or replacements with service teams and ensure timely follow-up with customers.
• Maintain accurate records of warranty claims, resolutions, and customer interactions in the company database.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED