Warranty Coordinator

Folience Inc•Sumner, IA

2d•Onsite

About The Position

The Warranty Coordinator is responsible for managing and supporting the warranty process for Life Line Emergency Vehicles. This role serves as a primary point of contact for dealers and customers, providing timely responses, troubleshooting support, and resolution of warranty-related concerns. This position plays a critical role in evaluating, investigating, and processing warranty claims while maintaining strong communication across internal departments including Electrical, Parts, Production, and Management. The Warranty Coordinator ensures a high level of customer satisfaction while supporting continuous improvement initiatives within the organization.

Requirements

High school diploma or equivalent required
Strong problem-solving and troubleshooting abilities
Excellent communication skills (verbal and written)
Ability to manage multiple tasks and prioritize effectively
High attention to detail and organizational skills
Proficiency in Microsoft Office (Excel, Outlook, etc.)
Ability to learn and utilize internal systems (e.g., QMS software, ERP systems)
Strong interpersonal skills with the ability to build relationships across departments
Successful completion of a pre-employment drug screen and physical examination
Successful completion of a Motor Vehicle Record (MVR) check, if applicable to the position

Nice To Haves

Associate or bachelor’s degree preferred
Previous experience in customer service, warranty, quality, or technical support preferred
Experience in manufacturing or automotive/ambulance industry is a plus

Responsibilities

Receive, review, and process incoming warranty claims from dealers and customers
Evaluate claims for accuracy, completeness, and warranty eligibility
Coordinate with internal teams to determine root cause and appropriate resolution
Track and maintain warranty claims through completion, ensuring timely closure
Maintain accurate documentation and records within company systems
Serve as a primary contact for dealer and customer warranty inquiries
Respond to calls and emails in a timely and professional manner
Provide troubleshooting assistance and guidance for field issues
Communicate warranty decisions clearly, including approvals and denials
Maintain strong, professional relationships with dealers and customers
Work closely with Electrical, Parts, Production, and Engineering teams to resolve issues
Support internal employees with warranty-related questions and concerns
Coordinate parts replacement, repair approvals, and technical support as needed
Escalate complex or high-impact issues to management when necessary
Accurately enter warranty claims, notes, and updates into tracking systems
Maintain organized records for reporting and trend analysis
Assist in identifying recurring issues and trends to support quality improvements
Support development of reports and dashboards (e.g., warranty tracking metrics)
Participate in investigations and root cause analysis for recurring warranty issues
Provide feedback to Quality and Engineering teams to reduce future claims
Assist in improving warranty processes, procedures, and documentation
Support SOP development and updates related to warranty operations