Warranty Coordinator

HomePro•Carrollton, TX

3d•Onsite

About The Position

Join the growing team at HomePro, an industry leader in residential home technology and construction services. We are seeking a detail-oriented and highly organized Warranty Coordinator to ensure timely and accurate management of home warranty claims for our valued homeowners and builder partners. If you have a passion for customer service, strong problem-solving skills, and thrive in a fast-paced environment, HomePro offers the perfect opportunity to grow your career in the home services industry.

Requirements

High school diploma or equivalent required
Minimum of one year of experience in warranty administration, customer service, or related field (residential construction, home services, or property management preferred).
Strong organizational and multitasking abilities, with keen attention to detail.
Excellent verbal and written communication skills, maintaining a friendly and professional tone.
Problem-solving skills and the ability to proactively address customer and operational challenges.
Ability to work collaboratively with multiple teams and prioritize competing tasks.
Proficient with computers, including experience with Microsoft Office and customer management software (CRM or warranty tracking systems).
Positive attitude and commitment to delivering an outstanding customer experience.
Valid driver’s license and reliable transportation may be required for occasional site visits.

Nice To Haves

associate degree or relevant coursework preferred

Responsibilities

Serve as the primary point of contact for warranty service requests, efficiently coordinating communication between homeowners, builders, service technicians, and internal departments.
Receive, review, and accurately enter warranty claims into management systems, verifying coverage and eligibility.
Schedule and dispatch technicians to resolve warranty issues within company service standards and customer expectations.
Communicate with homeowners and builders in a professional, empathetic, and solutions-focused manner.
Prepare and distribute warranty-related reports as required by management.
Continuously work to improve warranty department processes and customer experience.
Perform additional administrative and coordination tasks as assigned by supervisors.