Warranty Coordinator

United Structural Systems LLC•Pleasant View, TN

3d•Onsite

About The Position

Join our team as the Warranty Coordinator! This role plays a critical role in protecting the customer experience and company reputation by managing warranty claims from intake through resolution. This position serves as the liaison between customers, production teams and leadership to ensure timely, accurate and cost-effective warranty service delivery.

Requirements

Servant-leader mindset.
Strong attention to detail and organization skills
Excellent communication and customer service abilities
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with sound judgment

Nice To Haves

2+ years of experience in customer service, construction administration or warranty coordination preferred

Responsibilities

Receive and log all warranty claims via phone, email and internal systems (i.e. Salesforce)
Data migration for contracts/photos/CAD/notes from previous CRM systems to Salesforce
Review contracts, scope of work and warranty coverage to determine eligibility
Create, track and manage warranty cases from initiation to completion
Maintain accurate and up-to-date records of all warranty activity
Coordinate inspections, service appointments and follow-ups with production teams
Ensure timely communications of schedules to customers and internal teams
Serve as the primary point of contact for customers regarding warranty issues
Provide clear, professional and empathetic communication throughout the process
Review photos, reports and documentation to assist in diagnosis of issues
Ensure warranty work complies with company policies, contracts and applicable standards
Identify trends or recurring issues and escalate to leadership