WARRANTY CLERK

Stivers Automotive Group • Atlanta, GA

2d

About The Position

We are seeking a detail-oriented and process-driven Warranty Administrator to process product or vehicle warranty cancellations, calculate refund amounts, and reconcile accounting ledgers. They primarily handle paperwork, communicate with customers or lenders, and update internal database records.

Requirements

• High school diploma or GED equivalent
• Bookkeeping or basic accounting background is often preferred.
• Familiarity with Microsoft Office (especially Excel) and dealership management systems like CDK, Reynolds and Reynolds, or specialized accounting portals.
• High attention to detail, strong organization, and customer service skills

Nice To Haves

• Highly detail-oriented and process-driven
• Strong accountability and consistency
• Analytical mindset with problem-solving ability
• Ability to enforce standards while maintaining positive team relationships

Responsibilities

• Handling requests to terminate extended warranties, GAP insurance, and aftermarket vehicle protection plans.
• Figuring out prorated refund amounts and issuing checks to customers or lienholders/lenders.
• Posting general ledger entries, reconciling schedules, and managing accounts receivable items.
• Answering inquiries from customers, vendors, and finance managers regarding policy statuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED