Warranty Claims Representative II

Rheem • Oxnard, CA

1d • Onsite

About The Position

The Warranty Claims Representative offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests. This includes tasks such as dispatching, warranty validation, registration, vendor authorization, recruiting service providers, and addressing any other customer-related inquiries. This position will serve our Raypak Division, located in Oxnard, CA.

Requirements

• High School Diploma or equivalent.
• 1+ year(s) Call Center/Customer Service – Related Experience in the insurance/ manufacturing industry
• Proven experience in conflict management and resolution.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Demonstrates data entry skills.
• Ability to carry out instructions in written, oral, or diagram form.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Demonstrated ability to work well with others in a matrix team environment.

Nice To Haves

• Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
• Ability to support multiple products and prioritize multiple projects.
• Experience in utilizing CRM and ERP Systems amongst other business software.
• As a leader at Rheem, how you achieve results is as important as the results you achieve.
• While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making
• Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

Responsibilities

• Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
• Explains and interprets warranty information to customers as they apply to products.
• Arranges for malfunctioning or defective items to be returned for evaluation.
• Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
• Dispatch service providers and coordinate with vendors to ensure timely resolution of customer issues.
• Handles a large amount of inbound calls in a call center setting in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED