Warranty Auditor

Ford

20h • Remote

About The Position

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction. We focus on training and productivity, governance, customer sentiment, diversity, community, retail excellence, systems and process modernization, and rewards and recognition to help our dealers differentiate themselves from the competition and maximize their strengths.

Requirements

• Bachelors Degree.
• Thorough knowledge of automotive fixed operations.
• Strong technical background.
• Able to travel between regions and throughout the US
• Experience working with Dealer Principals and dealership management teams.
• Valid US driver's license.

Nice To Haves

• Ability to manage difficult discussions with dealership personnel.
• Strong computer skills (ie, Word, PDF, etc.).
• Ability to work with minimal supervision and maintain travel schedule.
• Familiar with the Warranty & Policy Manual.
• Exceptional written and verbal communication skills.
• Ability to facilitate dealer meetings in detail.
• Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One Warranty Solution (OWS).
• Root cause identification skills.
• Strong analytic and decision-making capabilities.

Responsibilities

• Conduct warranty audits at dealerships located throughout the United States.
• Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable Region personnel.
• Prepare for audit action: review dealership Warranty Dashboard reports for performance and history, draft and distribute announcement letter to dealers and Region personnel.
• Review and identify repair orders with potential repairs for disallowance that do not comply with Ford Motor Company policy and present findings to dealership and Region personnel.
• Comply with individual State's warranty audit legislative requirements where audit action will occur.
• Maintain contact with FCSD Regional Personnel during audits to ensure communication and participation.
• Submit audit paperwork/file and expense reports in a timely manner after audit has been completed.
• Investigate allegations of improper warranty practices.
• Assist FCSD Regional Personnel with warranty concerns as needed.
• Collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures.
• Participate in Global Warranty Operations meetings and/or events.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level