Warranty Associate

Johnstone Supply - J Team Group•Greensboro, NC

About The Position

The Warranty Associate is responsible for processing warranty claims with vendors, researching unpaid claims, and ensuring credits or replacement parts are issued. This role also oversees in-warranty and out-of-warranty repairs, as well as handling equipment sold at a discount (scratch & dent). Strong attention to detail and proactive follow-up with vendors is key to success in this position.

Requirements

High School Diploma or G.E.D or equivalent combination of education and experience.
2 years of experience as a warranty coordinator, administrative assistant, or similar position.
Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, JEN, and the DDI Inform system).

Nice To Haves

General HVACR products, concepts, and the industry as a whole

Responsibilities

Initiate, process, and track warranty claims with vendors.
Research unpaid claims and follow up with vendors to ensure credits or replacement parts are issued.
Handle in-warranty and out-of-warranty repairs, as well as equipment sold at a discount (scratch & dent).
Process extended parts and/or labor warranty contracts.
Identify discrepancies on warranty tags and escalate to the sales and inventory control teams.
Communicate regularly with sales staff and vendors to ensure smooth warranty processes.
Provide necessary research and support for warranty-related inquiries.
Attend product and warranty-related webinars for continued education.
Initiate and manage the internal onboarding process for warranty claims using web-based and database systems.
Schedule and track the progress of various warranty processes.
Manage internal and external correspondence related to warranty claims.
Provide reports and updates to staff as needed.
Assist multiple departments by gathering and verifying warranty-related information.
Perform basic administrative duties such as creating reports, drafting emails, proofreading documents, sending correspondence, answering phones, and data entry.
Other duties as assigned by management to support the organization.
Maintain compliance with company policies, procedures, and ethical standards.
Provide professional and courteous customer service when interacting with vendors, customers, and internal teams.
Participate in warehouse activities, including organizing and maintaining warrantied items (forklift operation may be required).