Customer Service Associate - Warranty

KITCHEN CABINET DESIGNERS LLC • Raleigh, NC

1d

About The Position

The post-sales support specialist is responsible for providing high-level support to KCD’s customer base for all post-sales.

Requirements

• The ability to effectively set and manage multiple priorities as well as strong time-management skills
• Excellent communication and interpersonal skills
• Exceptional customer service skills; good listener, excellent follow-up and follow through and willing to support and help others
• Diligent, efficient, motivated, extremely well organized and proactive
• A positive can-do! attitude
• Analytical mindset when facing complex issues
• 1-3 successful years in a customer facing role

Responsibilities

• Evaluates and processes all customer warranty claims including photo and BOL research
• Regularly identify repetitive warranty claims
• Provide regular reporting to upper management on trends in warranty requests
• Work with KCD’s third party broker to research and file freight claims
• Collaborate with Accounting and Account Specialists on any post-billing issues
• Manage the back-order process and collaborate with various Operation department heads on scheduling shipments
• Assist Account Specialists with any escalated or complex issues
• Identify areas of process improvement in all post-sales processes
• Works intimately with inventory control to stay abreast of any fluctuations or discrepancies
• Maintain SLAs for warranties and backorders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees