Warranty Area Manager (Contract)

Stellantis•Windsor, ON

1d•CA$28 - CA$35•Onsite

About The Position

The Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The WAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The WAM is a dealer consultant helping with dealer processes in service and warranty operations. This position is for an existing vacancy and will be located in the Windsor, ON area.

Requirements

Minimum THREE (3) experience in automotive service facility environment
Automotive dealership experience required
Occasional travel within the assigned area
Knowledge of warranty procedures and dealer documentation requirements
Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures
Competency with Microsoft Office
Outstanding oral and verbal communication skills
Ability to function within a team environment and maintain a respectful working relationship with the dealer body
Industry knowledge
Legally eligible to work in Canada

Nice To Haves

Bilingual (English/French) skills are considered a strong asset

Responsibilities

Act as the liaison between the manufacturer and retailer for warranty operations
Observe and improve service operations processes
Work with dealer to ensure service and parts consistently adhere to Stellantis service operation policies
Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement
Provide dealer guidance on claim and condition structure (data integrity)
Provide dealer guidance on service administration policy clarification
Discuss pre-authorization requirements and processes
Support and provide guidance to DSMs with all warranty operations requirements
Review Fixed First Visit data and Repeat Repair claims