Warranty Analyst

Oshkosh Corporation•Oshkosh, WI

4d•$57,600 - $90,400•Hybrid

About The Position

Oshkosh Delivery is dedicated to redefining the future of last-mile and commercial delivery. Built on Oshkosh Corporation’s legacy of engineering excellence and innovation, we design and manufacture advanced delivery vehicles that are durable, efficient, and sustainable. With a focus on reliability, driver experience, and cutting-edge technology, Oshkosh Delivery empowers fleets and businesses to move goods smarter, safer, and with confidence, today and for the road ahead. The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers’ expectations with continuous improvements to reduce labor and material costs. This position is primarily remote, with onsite attendance expected approximately two times per month.

Requirements

Bachelor’s degree in a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Strong verbal presentation and written communication skills
Excellent time management and organizational skills
Microsoft Office proficiency

Responsibilities

Document and maintain all warranty repairs by means of a database filing system.
Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
Develop, document, and maintain training for all three levels of Service Technicians.
Contact customers to schedule a Service Technician to perform warranty repairs on the road.
Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
Develop a list of emergency contacts for all Service Technicians when on the road.
Maintain a strong background of new products developed by [business].
Exhibit good computer skills using One-World and Microsoft Office systems.
Initiate work order numbers for incoming warranty.