Mercedes-Benz Warranty Administrator

ZT Motors of Texas LP•Houston, TX

2d•Onsite

About The Position

We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Mercedes-Benz and company policies. The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Requirements

Minimum 2 years of warranty administration experience in a dealership environment
Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
High attention to detail with the ability to manage multiple priorities and deadlines
Excellent communication, organization, and documentation skills
Proficiency in Microsoft Word, Excel, Outlook, and Teams

Nice To Haves

Mercedes-Benz experience is strongly preferred
Prior experience with CDK database systems is preferred

Responsibilities

Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure
Processes all warranty claims promptly and with accuracy
Processes all warranty paperwork to ensure proper documentation
Verifies criteria required by manufacturer
Reconciles all warranty receivables through the appropriate accounting schedule
Posts credits
Resubmits all rejected claims promptly
Review all warranty receivable schedules to ensure timely payment
Follows up on payment of outstanding claims
Keeps informed of all factory recalls and bulletins
Assists with any clerical needs as directed by the senior manager or the fixed operations manager
Maintains a professional appearance and a neat work area
Performs other duties as assigned