Warranty Administrator
W.W.Williams Company•Irving, TX
•Onsite
About The Position
The Warranty Administrator is responsible for collecting funds due to the company from various manufacturers for work performed on their behalf as part of the warranty process. This role ensures all work scheduled is performed safely and to the customer's satisfaction by strictly adhering to the manufacturer’s warranty process.
Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Strong written and verbal communication skills
- Computer and software skills including Microsoft Office Suite
Responsibilities
- Review documentation generated by the Service Department for all pertinent information required to submit the claim to the factory.
- Interpret and convert all work performed into manufacturers' labor segment codes and the related approved labor reimbursement amounts.
- Comply with requirements to support computer claims by providing necessary supporting documents.
- Investigate in advance of a repair, using the manufacturers' computer systems, whether a product is under warranty coverage.
- Review status reports.
- Stay abreast of all factory communications that affect the warranty area of the Service Department.
- Contribute to the total Support Center team by maintaining the current job status on all computer service tracking systems when needed.
Benefits
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental & Vision Insurance
- 401k with a Company Match
- Company Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
