Warranty Administrator

Colton RV & Marine•Blasdell, NY

6d•Onsite

About The Position

Colton RV & Marine is seeking a highly organized, detail-oriented Warranty Administrator to join their team at the Lake Avenue Service Center. This role is crucial for the success of the service operation, focusing on accurate processing, prompt submission, and diligent follow-up of manufacturer and aftermarket warranty claims to ensure payment. The Warranty Administrator will collaborate with the service team, manufacturers, and warranty providers to resolve issues, maintain documentation, and maximize warranty recovery. This position directly influences dealership profitability, cash flow, and customer experience. It's an ideal opportunity for individuals who excel at problem-solving, meticulous organization, process management, and serving as a reliable team resource. Colton RV & Marine prioritizes an amazing experience for employees and customers, guided by values of Being Driven, Integrity, and Owning Every Moment, with a Hungry, Humble & Smart mindset shaping their work culture.

Requirements

Valid Driver’s License and acceptable driving record
Proficient MS Office knowledge; computer software and internet proficiency
Must be detail-oriented and have strong organizational/sequencing skills
Excellent verbal, written communication and computer skills
Excellent communication and listening skills to resolve issues professionally and tactfully over the phone and in person
Ability to accept additional tasks, duties, and/or direction from management
Requires some bending, climbing, and kneeling to take photographs of various areas on an RV

Nice To Haves

Previous warranty administrator experience is a plus, but not required

Responsibilities

Prepare, submit, and follow up on warranty claims
Assist with body shop warranty claims and follow up on outstanding claims
Reconcile all warranty receivables and work with the accounting department to obtain payments
Follow up on all warranty receivables to ensure payment promptly, contacting customers as needed to schedule appointments for special order parts
Keep track of all warranty parts by noting the repair order number, date of replacement, and date on which part may be disposed
Maintain all service and customer records as required by the warrantor
Check in new units from factory, noting defects and creating work orders
Uphold the highest ethical standards
Obtain any needed warranty or customer authorization before working on a unit, including taking pictures, faxing in for authorization, or any / all procedures as prescribed in the manufacturer’s warranty policy & procedure manuals
Keep current with all factory recalls & announcements
Work alongside shop foremen, warranty clerk, lead technicians, and service advisors to enhance customers' service experience