Warranty Administrator

INLAND KENWORTH US INC•Township of Langley, BC

8d•CA$50,000 - CA$60,000•Onsite

About The Position

The Warranty Administrator will be responsible for processing warranty claims. This involves interpreting failure reports and writing claims reports and submitting them to the manufacturers’ warranty processing centers.

Requirements

High school diploma or general education degree (GED) essential
Three years’ related experience in automotive, truck or equipment warranty
Strong computer skills, with intermediate level Excel
Ability to proactively problem-solve and think logically
Good verbal and strong written communication skills
Good mechanical aptitude
Strong interpersonal skills
Detail-oriented
Accountability and dependability

Nice To Haves

Post-secondary diploma or trade certification preferred

Responsibilities

Interprets failure reports and composes claims reports in such a manner as will be properly understood by claims adjudicators at manufacturers’ warranty processing centers
Completes the various claim forms, properly codes failures and lists materials as required by different vendors
Processes warranty claims in a timely manner
Verifies criteria required by OEM/vendors, checks warranty eligibility for the repairs
Responds to warranty inquiries from internal and external customers
Tracks warranty parts to be returned to vendor or discarded
Closes warranty repair orders
Keeps warranty schedules up to date
Reviews credit notes and warranty statements for items to be posted to warranty schedules
Maintains records for auditing purposes as needed by the company and by warrantors
Maintains an excellent line of communication with all vendors
Maintain all service and customer records as required by the warrantor