Warranty Administrator - Coggin Honda Jacksonville

Asbury Automotive Group • Jacksonville, FL

6d • Onsite

About The Position

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue. This role involves adhering to all manufacturers and after-market warranty company’s policies and procedures, establishing and maintaining productive relationships with warranty representatives, and ensuring the accuracy and completeness of warranty repair orders. The goal is to maintain a high claims acceptance rate and minimize warranty receivables.

Requirements

• Strong organizational skills and attention to detail.
• Two years previous automotive/administrative work required.
• Ability to work with shop foremen, lead technicians, and service advisors to discuss warranty claims.
• Must be a minimum of eighteen years of age.
• Must be able to pass pre-employment screens (background and drug test).

Responsibilities

• Submit manufacturer and after-market warranty claims promptly and accurately.
• Collect all warranty claim revenue.
• Adhere to all manufacturers and after-market warranty company’s policies and procedures.
• Establish and maintain productive relationships with manufacturer and after-market warranty company representatives.
• Review warranty repair orders for proper completion, accuracy, and legibility.
• Ensure all necessary diagnostic forms accompany repair orders as per warranty policy.
• Determine and enter applicable labor operation codes, failure codes, and other required administrative data.
• Submit warranty claims using available administrative tools.
• Ensure all deductibles are properly documented for collection.
• Review all returned and/or rejected warranty claims and prepare them for resubmission.
• Maintain a record of all submitted, returned/rejected, or paid claims and their current status.
• Strive to maintain a minimum warranty claims acceptance rate of 95%.
• Aim for no more than 10 days of warranty receivables.

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings accounts
• Flex spending accounts (tax-free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed