Warranty Administrator

Steele Auto Group•St. John's, NL

65d•Onsite

About The Position

At Steele Mazda St. John's, we're proud to support Mazda owners throughout Newfoundland and Labrador long after they drive off the lot. As our Warranty Clerk, you'll play a key role in that commitment by helping ensure warranty repairs are processed accurately, efficiently, and in accordance with Mazda's standards. Working alongside our Service Advisors, Technicians, and Service Manager, you'll be responsible for reviewing repair documentation, submitting warranty claims, and helping maintain the seamless service experience our customers expect. From the latest Mazda CX-90 and CX-70 models to long-time Mazda owners who trust us with their vehicle care, your work behind the scenes helps keep our service department running smoothly and our customers confidently on the road.

Requirements

1-2 years experience in an administrative role
Strong organizational skills and attention to detail
Excellent customer service skills
Computer proficiency

Nice To Haves

Previous experience in automotive service is considered an asset but not required

Responsibilities

Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and time
Verifies all claims are accurately entered in repair orders by Service Advisors.
Prepares claims for submission, including proper authorization codes
Determines and corrects rejected claims for resubmission
Follows up every ten days and reclaims when necessary any claims over thirty days old
Matches and balances manufacturers' credit memos to file outstanding claims
Files all paid repair orders and related documents after processing each credit memo
Reports any problems or out-of-line conditions to the Service Manager
Reconciles and maintains warranty schedule
Maintains claims follow-up and records so that percentage of completion can be kept at a maximum
Obtains authorization on major or unusual repairs before submitting to the factory
Notifies Service, Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
Corrects and resubmits all claims rejected by the factory due to error, etc.
Processing all warranty claims and internal repair orders in a timely manner
Supporting administrative processes with the service department
Monitor all customer inquiries and requests on warranty issues
Maintain consistent and up-to-date knowledge of vehicle parts and components
Arranging invoices, scheduling appointments, and assisting in filing
Assisting Service Department and Service Manager when needed
Answering phones, emails, and any channels that customer uses to reach out to the dealership
Coordinating special order parts requirements
Ensures all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to
Dispatch work orders to alleviate the workload on service advisors
Act as an internal service advisor to follow up on used vehicle recon and warranty work