Warranty Administrator

Camping World•Vacaville, CA

5h•Onsite

About The Position

Camping World is seeking a Warranty Administrator to join their growing team. This role involves fostering and maintaining excellent customer relations, handling phone calls professionally, assisting the Service Advisor with scheduling and customer write-ups, and managing warranty authorizations and receivables. The position also requires participation in training, assisting technicians, following up on open work orders, and maintaining a clean and safe work environment in accordance with company policies.

Requirements

High School Diploma or equivalent preferred
One year of RV experience preferred but not required
Strong computer skills
Working knowledge proper and safe use of equipment
Excellent organizational/sequencing skills
Working knowledge of activities, methods, procedures and policies of the Service Department
General knowledge of product installation activities
Valid Driver's License required
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
Ability to accept additional tasks, duties and/or direction from management
Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Periods of standing, stooping, crawling, and bending

Responsibilities

Foster and maintain excellent relations between customers and store
Answer incoming telephone calls and respond in a courteous and professional manner
Assist Service Advisor in scheduling service appointments according to scheduling policies
Greet all incoming customers in a professional and courteous manner
Assist Service Advisors in write-up of incoming customers work orders
Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
Fill in as needed as service dispatcher
Participate in training as prescribed by management
Assist Technicians as needed with diagnosis, authorization or repairs
Follow up on open work orders as per policy of dealership
Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
Maintain a clean and safe work environment
Acknowledge all guidelines and policies as described in company policy handbook
Maintain a safe work area for customers and coworkers