Warranty Administrator

Anderson Ford of St. Joseph•Saint Joseph, MO

12h•Onsite

About The Position

Anderson Ford is currently selecting a talented Automotive Warranty Administrator. We’re a family-owned business that began in Nebraska over 25 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of seven retail locations in Nebraska and Missouri.

Requirements

Process warranty claims.
Verify criteria required by factory and distributor.
Ensure that all documents are accounted for.
Maintain a dealership-prescribed standard for ‘hours per customer repair order written’.
Maintain certification for warranty administrator positions with manufacturers.
Verify criteria required by manufacturers and Anderson Auto Group.
Understand and adhere to federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right to know, etc.
Ensure all documents are accounted for and filed accurately.
Prepare and submit warranty claims per manufacturer policies and procedures and AAG’s proven processes that will be followed by all.
Supports technicians and service advisors with pre-authorization as needed.
Exercise teamwork and communicate with personnel to prepare warranty claims that meet AAG’s standards for performance.
Reconcile warranty payments against claims and be diligent in following up on and working through appealed claims.
Post warranty payments and maintain warranty schedules as directed by Warranty Manager.
Keep up with KPA EHS safety training and always adhere to safety expectations.
Maintains a professional appearance and a neat work area.
Performs other duties as assigned.
Uses administrative oversight to ensure that accounting records and reports are maintained accurately, with consistency, and on schedule.
Develop and maintain training programs.
Manage personnel through staffing, training and evaluations.
Oversee warranty payments from all manufactures.
Oversee accuracy for all warranty schedules.
Provide daily logistical support for Warranty Team.

Responsibilities

Process warranty claims.
Verify criteria required by factory and distributor.
Ensure that all documents are accounted for.
Maintain a dealership-prescribed standard for ‘hours per customer repair order written’.
Maintain certification for warranty administrator positions with manufacturers.
Verify criteria required by manufacturers and Anderson Auto Group.
Understand and adhere to federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right to know, etc.
Ensure all documents are accounted for and filed accurately.
Prepare and submit warranty claims per manufacturer policies and procedures and AAG’s proven processes that will be followed by all.
Supports technicians and service advisors with pre-authorization as needed.
Exercise teamwork and communicate with personnel to prepare warranty claims that meet AAG’s standards for performance.
Reconcile warranty payments against claims and be diligent in following up on and working through appealed claims.
Post warranty payments and maintain warranty schedules as directed by Warranty Manager.
Keep up with KPA EHS safety training and always adhere to safety expectations.
Maintains a professional appearance and a neat work area.
Performs other duties as assigned.
Uses administrative oversight to ensure that accounting records and reports are maintained accurately, with consistency, and on schedule.
Develop and maintain training programs.
Manage personnel through staffing, training and evaluations.
Oversee warranty payments from all manufactures.
Oversee accuracy for all warranty schedules.
Provide daily logistical support for Warranty Team.