Warranty Administrator

Winnebago Industries Inc•Forest City, IA

51d

About The Position

The Warranty Administrator is responsible for evaluating, processing, and resolving warranty claims while ensuring alignment with policies and providing exceptional service to dealers and internal teams. This role serves as a coordinator between Winnebago, dealers, and internal departments to support accurate claim adjudication, process compliance

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office applications.
Strong written and verbal communication skills.
Self‑motivated, proactive, and able to work independently.
Exceptional customer service orientation.
Highly organized with the ability to manage multiple tasks and deadlines.
Professional phone and interpersonal etiquette.

Nice To Haves

Experience in data entry, analysis, or warranty administration preferred.

Responsibilities

Review, evaluate, and adjudicate warranty claims for accuracy, completeness, and adherence to published policies and procedures.
Provide guidance and support to dealers regarding proper claim submission, documentation requirements, and warranty processes.
Communicate warranty policies, updates, and decisions clearly and professionally to both internal and external stakeholders.
Analyze claims that fall outside standard guidelines and recommend appropriate resolutions, policy clarifications, or escalations.
Collaborate with internal teams and dealers to ensure timely, consistent resolution of warranty issues and shared alignment on requirements.
Coordinate the return of warranty-related products from dealers as part of established return programs.
Provide billing support for roadside assistance programs, ensuring accurate and timely processing.
Maintain and update warranty registration records to ensure accurate customer and product information.
Process customer reimbursements for Customer Care and Factory Service in accordance with established procedures.
Supply vehicle-specific data to dealers, including build sheets, title year confirmation, and open recall information.
Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and contributing to improved controls and customer experience.
Assist with change management efforts, including documentation of best practices, workflow updates, and development of training materials.
Perform additional duties as assigned to support overall business needs.