Warranty Administrator

MileOne Autogroup•Parkville, MD

25d•Onsite

About The Position

MileOne Autogroup is looking to add an experienced Automotive Warranty admin to our team! Warranty Administrators ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims and reconciling them accordingly.

Requirements

Must be able to handle all aspect of claim submission with a proactive approach to follow the claim from claim creation, to submission, to payment, to posting and clearing adjustments to the schedule.
Must be able to handle all rejected claims according to dealer/manufacturer specifications and follow up on outstanding claims.
Willingness to help assist/train dealership personnel to accurately process claims promptly ensuring all manufacturer requirements are met.
Knowledge of Claims statement posting
Able to reconcile warranty receivable
Handling of extended warranty claim payments and extended warranty receivables
Strong attention to detail a plus
Demonstrates a positive and professional attitude

Nice To Haves

Knowledge of Reynolds and Reynolds computer DMS system integration – will train on DMS if individual is the right candidate

Responsibilities

Process all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
Notifies management of any deviations, and corrections required, and works closely with the service team to ensure the integrity of the repair orders
Keep abreast of all factory recalls and announcements
Works with departments involved in warranty to maintain proper procedures
Reconcile all warranty receivables and work with the accounting department to obtain payments
Resubmit all rejected claims promptly or receives authorization to write them off
Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e. contacting the warranty help lines, rep, etc.
Maintain a professional appearance and a neat work area
Perform other duties as assigned