Warranty Administrator

Volvo Group • Corona, CA

7d • Onsite

About The Position

Volvo Construction Equipment & Services (VCES) is seeking a detail-oriented and proactive Warranty Administrator to support our California operations. This role is responsible for ensuring the timely and accurate processing of all warranty claims in accordance with manufacturer guidelines, with a strong focus on maximizing claim recovery. The ideal candidate is organized, analytical, and a collaborative team player who can build strong relationships across departments and with manufacturer partners.

Requirements

• High school diploma or equivalent required
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with Data Management Systems.

Nice To Haves

• Associate degree preferred
• 3+ years of related experience preferred
• Strong numerical, analytical and organizational skills.
• Excellent attention to detail and ability to multitask.
• Problem-solving and troubleshooting capabilities.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work independently within established processes and guidelines.
• Professionalism, confidentiality, and commitment to quality work.

Responsibilities

• Build and maintain strong working relationships with manufacturer warranty representatives.
• Review warranty repair orders for accuracy, completeness, and compliance with policies.
• Research and utilize manufacturer databases, special warranty programs, and policies.
• Accurately enter and submit warranty claims, with complete documentation and supporting materials.
• Verify repair history to prevent duplicate claims.
• Prepare and submit warranty claims efficiently to achieve 98%+ of claimable dollars.
• Resolve claim issues in collaboration with the Corporate Warranty Manager.
• Review returned/rejected claims and prepare appeals as needed.
• Monitor claim status, including submissions, approvals, rejections, and payments.
• Maintain record logs of claims, parts to be returned or scrapped, and warranty tracking systems.
• Maintain warranty accounts receivable schedule and journal entries.
• Register machines in manufacturers’ portal and track warranty coverages.
• Ensure proper documentation and electronic file management.
• Stay current on warranty policies, terminology, and procedures.
• Participate in training and professional development opportunities.
• Be proactive and work independently to meet business expectations.
• Maintain a strong commitment to professionalism, loyalty, quality of work, attention to detail and confidentiality.
• Perform additional duties as assigned.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED