Warranty Administrator Colorado Market

Asbury Automotive Group•Denver, CO

10d•Onsite

About The Position

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue. This role involves adhering to all manufacturers and after-market warranty company’s policies and procedures, establishing and maintaining productive relationships with warranty representatives, and reviewing warranty repair orders for accuracy and completeness. The administrator will ensure all necessary documentation accompanies repair orders, determine and enter applicable labor codes, and submit claims using available administrative tools. Additionally, this position requires ensuring deductibles are collected, reviewing and resubmitting rejected claims, and maintaining records of all submitted, returned, rejected, or paid claims. A key objective is to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables.

Requirements

Strong organizational skills and attention to detail a must
Two years previous automotive/administrative work required
Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
Must be a minimum of eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

Responsibilities

Adhere to all manufacturers and after-market warranty company’s policies and procedures
Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
Maintain a record of all claims submitted, returner/rejected, or paid and their current status
Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables

Benefits

Weekly or Semi-Monthly Pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities