Warranty Administrator

Pengate Handling Systems•York, PA

14h

About The Position

Pengate Handling Systems is seeking a detail-oriented and organized Warranty Administrator to manage and process product warranty claims from submission through resolution. The role works closely with Service Managers, technicians, manufacturers, distributors, vendors, and suppliers to ensure claims are accurate, properly documented, and completed in a timely manner. The Warranty Administrator also maintains organized records, follows up on outstanding claims and authorizations, and helps ensure warranty processes comply with applicable policies and procedures. Additional administrative or service-related responsibilities may be assigned as needed. Pengate describes its culture as team-oriented and centered on teamwork, accountability, continuous improvement, and opportunities for employees to learn, grow, and build meaningful careers. The company provides material handling equipment, service, technology, parts, rentals, warehouse solutions, automation, and systems integration to customers across the region.

Requirements

Strong organizational skills and ability to manage multiple priorities and deadlines.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Ability to problem-solve and follow issues through to resolution.
Ability to work independently and collaboratively with a team.
Strong customer service mindset and professional communication skills.
Ability to work effectively in a fast-paced environment.
Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
Commitment to maintaining safe and professional work practices.
High school diploma or equivalent required.
1–2 years of warranty administration, service administration, claims processing, or related experience preferred.

Nice To Haves

Associate degree preferred.
Experience with CRM, ERP, service, warranty, or similar computer systems.
Experience within the material handling, automotive, heavy equipment, industrial equipment, or service industry.
Previous leadership or team coordination experience.

Responsibilities

Prepare, process, track, and manage warranty claims from submission through resolution.
Review warranty documentation to ensure manufacturer and distributor requirements are met.
Research warranty labor codes and enter information accurately into company systems.
Follow up on outstanding claims, pending authorizations, and required documentation.
Review rejected claims, identify necessary corrections, and resubmit them promptly.
Communicate with Branch Managers, Service Managers, and technicians about warranty status and outstanding items.
Coordinate with manufacturers, distributors, vendors, and suppliers to resolve warranty-related questions or issues.
Maintain accurate and organized warranty records and supporting documentation.
Develop and maintain strong working relationships with manufacturers and vendors.
Help ensure warranty processes are completed accurately, efficiently, and in accordance with applicable policies and procedures.
Assist with additional administrative or service-related responsibilities as needed.