Warranty Administrator

Barber Ford Inc • Holland, MI

89d • Onsite

About The Position

Barber Ford is seeking an experienced Warranty Administrator to join their team in Holland. This role serves as the primary contact between the service department and the manufacturer for warranty claims, ensuring accuracy and efficiency in claim submissions, approvals, and denials. The position requires a strong understanding of automotive parts and service operations, factory warranty policies, and Dealer Management System (DMS) software. The ideal candidate will be adept at organizing technical documentation, reviewing repair orders for compliance, and maximizing reimbursement accuracy while managing claims.

Requirements

• Active Driver’s License is a requirement.
• Ability to commute to Holland, MI.
• Ability to pass a background check and drug screening.
• Previous experience in reviewing automotive repair orders for compliance and maximizing reimbursement accuracy while managing claims.
• Proficiency with Dealership Management Systems (DMS) such as CDK, Reynolds & Reynolds, or [Dealertrack].
• High organizational skills to manage documentation and strict deadlines.
• Strong verbal and written skills to interact with technicians, service managers, and manufacturer reps.
• Reliability and a strong professional work ethic.

Nice To Haves

• Tekion experience a plus.
• Prior experience in automotive warranty administration or a similar service-related role is often required.

Responsibilities

• Prepare, record, and submit warranty claims to manufacturers/distributors in a timely, accurate manner.
• Review repair orders to ensure proper labor operation codes, failure codes, and documentation are included.
• Reconcile warranty receivables and track the status of claims, including resubmitting rejected claims.
• Track warranty parts by tagging and storing them, or arranging for shipment/scrapping according to manufacturer policies.
• Act as the liaison between the service department (advisors/technicians) and the manufacturer regarding claim approvals, denials, and policies.
• Maintain in-depth knowledge of factory recalls, bulletins, and manufacturer warranty policies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed