Warranty Administrator/ Service Administrator

Apple Chrysler Dodge Jeep Ram•Shakopee, MN

6d•Onsite

About The Position

Apple Autos is seeking a detail-oriented, experienced Warranty Administrator / Service Administrator to support their Apple Chrysler Dodge Jeep Ram service team. This role is critical for ensuring warranty accuracy, compliance, and operational efficiency, with a specific focus on Stellantis (CDJR) warranty processing. The company emphasizes supporting employee career goals, encouraging them to make a difference, and championing their lifelong journey, operating under the belief that people come before profit.

Requirements

Previous automotive warranty administrator experience, preferably with Stellantis/CDJR brands.
Strong understanding of manufacturer warranty policies, procedures, and compliance standards.
High attention to detail with excellent organizational and time-management skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Proficiency with dealership management systems (Reynolds experience preferred) and Microsoft Office.
Strong written and verbal communication skills.
Self-motivated team player with strong problem-solving abilities.

Responsibilities

Book, process, and submit Stellantis (Chrysler, Dodge, Jeep, Ram) warranty claims in accordance with manufacturer and dealership policies.
Review repair orders for accuracy, proper coding, labor times, documentation, and compliance.
Track, reconcile, and follow up on all pending warranty claims to ensure timely payment.
Research and resubmit rejected claims; manage chargebacks and warranty receivables.
Maintain accurate warranty records including approvals, rejections, payments, and audit documentation.
Stay current with Stellantis warranty policies, recalls, bulletins, and procedures.
Coordinate with service advisors and technicians to ensure complete and accurate repair documentation.
Provide warranty guidance and support to the service department.
Monitor warranty metrics and report trends or concerns to management.