Warranty Administration, Lead (Central), Dealership Operations

Carvana•Tempe, AZ

9h•Onsite

About The Position

The Warranty Administration Lead owns the back-office warranty claims process across all 7 of our dealership sites. This critical role is responsible for submitting warranty claims to OEMs, tracking claim status through approval, managing denied or rejected claims through resubmission, and ensuring all warranty documentation meets strict OEM compliance requirements.

Requirements

Minimum of 3+ years of automotive warranty administrator experience, with a heavy emphasis on OEM processes (Stellantis/CDJR experience highly preferred).
Deep understanding of OEM warranty policies, labor operations, diagnosis coding, and compliance standards.
Strong communication and partnership skills, with the ability to influence and guide site-level Service Advisors and Managers on documentation best practices.
Analytical mindset with strong attention to detail, capable of reconciling financial payments and spotting denial trends.
Ability to thrive in a centralized, fast-paced, and evolving back-office environment.
Must be able to read, write, speak and understand English
Must be at least 18 years of age
Must have a valid driver's license
A clean driving record with no more than two moving violations or DUI’s in the last three years

Responsibilities

Submit warranty claims accurately and on time to OEMs, primarily Stellantis, across all 7 dealership sites.
Track claim status through the full operational lifecycle—including submission, review, approval, and ultimate payment.
Proactively manage denied or rejected claims by identifying the root cause of the denial, correcting documentation, and resubmitting promptly.
Ensure all warranty repair orders have complete and compliant documentation before submission, including proper diagnosis codes, labor operations, and parts documentation. Maintain alignment with OEM warranty policies and audit requirements.
Partner with Service Advisors and Service Managers at each individual site to improve warranty repair order (RO) documentation quality directly at the point of creation.
Reconcile warranty payments received against claims submitted, identifying and swiftly resolving any discrepancies.
Support the monthly Stellantis Financials Submission with accurate, verified claims data.
Provide regular reports on warranty claims volume, approval rates, denial trends, and claim aging to the Strategy & Analytics Sr. Manager.