Warming Center Coordinator

The Salvation Army Eastern Territory•City of Lockport, NY

About The Position

The Warming Center Coordinator facilitates support services for guests of The Salvation Army’s Warming Center in Lockport and helps ensure efficient operation in accordance with The Salvation Army’s procedures and philosophy. This is a seasonal, temporary opportunity. The coordinator oversees nightly shelter operations, supports guest intake and assessment, supervises and trains workers, and helps maintain a safe, clean environment. The role also involves communication with community partners, use of HMIS to document services, and regular reporting to Corps Officers.

Requirements

Previous experience in social services or a related field.
Strong knowledge of community resources and services.
Exceptional communication and interpersonal skills.
Ability to handle stressful situations with compassion and calm.
Proficiency in Microsoft Office Suite and data management systems.
Ability to work flexible hours, including nights and weekends.

Responsibilities

Coordinate and supervise nightly operations of the shelter.
Assist with intake and assessment procedures for nightly incoming guests.
Establish and maintain communications with partners, including the mayor’s office, local police, fire, and rescue squads.
Use HMIS to record services provided.
Train and oversee workers.
Assist with resolving conflicts and handling crisis situations.
Assist Corps Officers with hiring Warming Center assistants.
Maintain weekly statistics and share them with Corps Officers weekly.
Establish protocols with staff to keep the building clean and sanitized.
Ensure compliance with health and safety procedures.