Part Time Warming Center Assistants

The Salvation Army Eastern Territory•City of Lockport, NY

About The Position

The Warming Center Assistant provides supervision and monitoring of guests and the warming center program, which operates seasonally during the cold winter months, seven days per week. The role is responsible for general program management and for maintaining a safe, secure, comfortable, and supportive environment consistent with a low-barrier approach to care for homeless individuals. The program is co-located with the Lockport Corps. This is a seasonal, part-time position with temporary opportunities that offer sick time. Work schedules are committed to at least two weeks in advance. Depending on program operations, the role may include on-call duties as well as regularly scheduled hours.

Requirements

High school diploma or equivalent.
One to two years of experience working in human services with homeless people, people living in poverty, or people experiencing substance use disorders or mental health conditions.
Ability to achieve and maintain CPR certification.
Ability to diffuse crisis situations independently and within team settings.
Ability to document program events and carry out scheduled or spontaneous tasks.
Ability to apply training and skill-building information.
Commitment to the work schedule at least two weeks in advance; on-call duties may be required depending on program operations.

Nice To Haves

Additional education and training.

Responsibilities

Supervise program guests, explain policies and rules, and communicate potential consequences for violations.
Address guests’ immediate basic needs and orient them to the warming center program.
Provide basic-needs supplies, including snacks or meals, linens, containers for belongings, and hygiene supplies.
Provide conflict resolution, crisis intervention, and support as needed.
Assist community providers and social services in addressing guests’ individual service needs.
Promote activities that build competence in activities of daily living and independent living skills.
Plan, conduct, and monitor guest group meetings and other activities.
Maintain statistical accountability, write clear and concise daily log entries, and keep the daily log and census current.
Complete shift-specific tasks such as chore assignments, cleaning, laundry, and intake sheets.
Maintain shift-to-shift communication in the staff journal.
Answer the telephone, respond to inquiries, and provide resources and referrals.
Conduct facility safety checks at least once each night, including in sleeping and resting areas; record maintenance or repair needs and immediately address immediate safety concerns.
Monitor the fire, security, and alarm system.
Attend mandatory staff meetings and required training sessions.
Conduct basic intake information for each new guest.
Demonstrate cultural competence and integrate it into daily responsibilities.