On Call Warming Center Assistants

The Salvation Army•Lockport, NY

8d•Onsite

About The Position

Seasonal, on-call Warming Center Assistants provide supervision and monitoring of guests and the program at the Lockport Corps warming center. The center operates during the cold winter months, seven days per week. Assistants help manage the program and maintain a safe, secure, comfortable, and supportive environment consistent with a low-barrier approach to care for homeless individuals. Temporary opportunities offer sick time.

Requirements

High school diploma or equivalent.
Ability to achieve and maintain CPR certification.
Ability to diffuse crisis situations independently and within team settings.
Ability to document program events and carry out scheduled or spontaneous tasks.
Ability to apply training and skill-building information.

Nice To Haves

Additional education and training preferred.
One to two years of experience working in human services with homeless people, individuals living in poverty, or people experiencing substance use disorder or mental health conditions.

Responsibilities

Supervise guests, explain program policies and rules, and address potential consequences for violations.
Address immediate basic needs and orient guests to the warming center program.
Provide basic-needs supplies, including snacks or meals, linens, containers for belongings, and hygiene supplies.
Provide conflict resolution, crisis intervention, and support as needed.
Assist community providers and social services with guests’ individual service needs.
Promote activities that build competence in activities of daily living and independent living skills.
Plan, conduct, and monitor guest group meetings and other activities.
Maintain statistical accountability and keep clear, concise, and up-to-date daily logs and census records.
Complete shift-specific tasks, including chore assignments, cleaning, laundry, and intake sheets.
Communicate between shifts through the staff journal.
Answer the telephone and respond to inquiries.
Provide resources and referrals.
Conduct facility safety checks at least once per night, including in sleeping and resting areas.
Record maintenance or repair needs in the communication journal and address immediate safety concerns immediately.
Monitor the fire, security, and alarm systems.
Commit to a work schedule at least two weeks in advance; on-call duties may supplement regular scheduled hours depending on program operations.
Attend mandatory staff meetings and required training sessions.
Collect basic intake information from each new guest.
Demonstrate cultural competence and apply that understanding in daily responsibilities.