Warehouse Transportation Lead

Expeditors•Laredo, TX

1d•Onsite

About The Position

Department lead assists the supervisor in leading the team to achieve flawless operational execution, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, operational excellence and growth supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

Requirements

Associates Degree in Business Administration or other related education; or equivalent of education and experience.
1-2 years of leading teams (preferred).
Ability to learn and apply global logistics industry processes and procedures.
Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
Customer Satisfaction oriented.
Strong interpersonal skills, ability to communicate at all levels (written and oral communication).
Ability to relate and influence employees at all levels.
Strong time management skills and attention to detail.
Problem solving skills.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of all Microsoft Office applications.
English and Spanish fluency.

Nice To Haves

1-2 years as leading teams.

Responsibilities

Proactively monitor key metrics to achieve expected results in People, Operation Efficiency, Quality, Administration and Personnel Management, Finance, Operations & Compliance, and Sales and Marketing.
Ensure all team members complete required training hours and mandatory training timely.
Assign duties, examine work, and ensure conformance to policies and procedures.
Participate in Employee Performance Evaluations annually and 1-1s quarterly.
Perform all operations in compliance with Expeditors Operational Process Standards.
Provide warehouse staff with necessary documents and information for receiving and shipping orders.
Support warehouse transportation and other miscellaneous activities/projects with proper documentation and research.
Lead the team to ensure compliance with internal policies and local regulations.
Understand and guide on all warehouse transportation systems involved in the operation.
Plan daily operations according to the forecast.
Maintain Yard pass accuracy to control equipment availability.
Maintain all warehouse transportation areas clean and organized.
Ensure 100% events are on time for Data Integrity.
Actively report inconsistencies to the Supervisor.
Participate in transitioning new customers as needed.
Manage, prevent, and resolve inventory, OSD, process, and customer exceptions.
Support with statistics and analysis of productivity and KPI performance.
Exemplify and teach company culture, mission, and goals.
Follow the 10 Critical Success Factors.
Escalate department needs to the supervisor, considering future growth.
Ensure the department is properly staffed, structured, and organized, and interview regularly.
Ensure all necessary needs and tools are available for the department's success.
Engage with team members daily, conduct check-in meetings regularly, and provide feedback, coaching, and mentoring.
Participate in check-in meetings with supervisor/manager regularly.
Be visionary in managing staff, processes, and tools to handle volume spikes and local growth.
Build healthy cross-functional relationships and work environment, promoting team spirit and cohesiveness.
Ensure team members meet work schedules and overtime is managed appropriately.
Own self-development, prepare, follow-up, and execute personal development goals.
Develop department staff members, guide them, and support them through their personal goals.
Ensure company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented.
Escalate problems or concerns to the Supervisor, Product, and/or Operations Manager.
Comply with all company policies, including the credit policy.
Have operational knowledge and understand the impact of unnecessary additional costs.
Notify operations agents of any activity that may result in additional charges.
Monitor service execution within the warehouse transportation department.
Ensure oversight of performance management, including self-assessments and daily, weekly, and monthly performance.
Understand department process flow and identify areas for improvement.
Actively participate with DBO in the optimization of systems and tools.
Ensure client-specific instructions are understood at the desk level.
Support the maintenance of SOPs for all customers.
Ensure proper use of all Expeditors systems and tools.
Monitor and ensure understanding/compliance with all Expeditors policies and regulations related to freight handling.
Make certain that files are logged correctly and timely with proper codes, trace types, and events.
Ensure all correspondence is handled timely and professionally.
Make sure the team is using approved service providers.
Ensure all Service Providers follow Expeditors rules and procedures.
Identify reasons for volume changes and inform supervisor and manager.
Showcase operational capabilities when a customer visits the facility.
Immediately report any unsafe condition or incident to the Branch Health and Safety representative.