Warehouse Tech Support II

Southern Glazer’s Wine and Spirits, LLC•Fort Worth, TX

2d•Onsite

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Requirements

Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
5 or more years of work experience
Minimum one year of work experience in Warehouse Operations & Support
Working knowledge of PLC operations and PLC electrical panels
Working knowledge of Motor starters, overloads, and basic wiring
MS Office and other general desktop software experience required
Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software

Nice To Haves

Knowledge of wholesale distribution strongly preferred
Good understanding of Excel strongly preferred

Responsibilities

Provide support to the division (24x7) or as directed by your manager (rotation)
Provide training for employees on procedures/systems
Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
Provide training for distribution center employees on procedures/ MHE systems
Initial point of contact for onsite support at respective Distribution Center
Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
Perform proactive maintenance for warehouse equipment
Document and escalate issues to the appropriate vendors and SGWS SCM support groups
Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
Be always on call and available for ownership of the MHE’s systems function
Oversee detailed root cause analysis of reliability issues
Implement operations continuous improvement measures and initiatives
Be able to trouble shoot all first support calls on WM issues including any label or voice process issues
Learn and assist with all WM reporting procedure
Perform other job-related duties as assigned