Warehouse Systems Specialist

Abbott • North Chicago, IL

11d • $25 - $50 • Onsite

About The Position

The Warehouse Systems Specialist provides onsite technical support and administration for warehouse technology solutions that enable efficient and uninterrupted Warehouse/Distribution Center operations. The role supports mobile devices, scanners, printers, operational applications, system monitoring, and technology-related process improvements, and serves as a liaison between Operations, IT support teams, and technology vendors. It supports operational productivity, inventory accuracy, order fulfillment, and user adoption of technology across the facility, including the technology footprint associated with Warehouse Management System (WMS) implementations. The position focuses on system reliability, user support, and continuous operational improvement across warehouses and distribution centers.

Requirements

• Bachelor’s degree in information systems/technology, computer science, business technology, supply chain, or an equivalent combination of education and work experience.
• At least 1 year of experience supporting Warehouse Management Systems (WMS) and related technology platforms.
• Knowledge of supply chain operations, logistics, inventory management, and distribution processes.
• Understanding of distribution center workflows, cycle counting, inventory control, and multi-channel fulfillment operations.
• Experience with barcode scanning technology, RFID systems, database integrations, and data analysis.
• Ability to support and troubleshoot mobile devices, scanners, printers, computers, and other end-user technology solutions.
• Experience diagnosing and resolving hardware, software, application, and network connectivity issues in a fast-paced operational environment.
• Familiarity with technology asset management, including device provisioning, inventory tracking, maintenance, and decommissioning.
• Experience collaborating with cross-functional teams, business stakeholders, and third-party vendors to resolve technical issues and support operational goals.
• Strong analytical and problem-solving skills, exceptional attention to detail, and ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all organizational levels.

Nice To Haves

• Experience in a warehouse, distribution, manufacturing, healthcare, or logistics environment.
• Experience supporting Android-based devices, mobile applications, and configuration tools.
• Understanding of automated systems and equipment and their integration with warehouse, inventory, and operational processes.
• Experience troubleshooting and using Lean Six Sigma tools to streamline warehouse workflows.
• Experience with Power BI, Power Apps, and Power Automate.

Responsibilities

• Configure, maintain, and troubleshoot Android devices, DataWedge settings, mobile applications, and device-specific software used in warehouse operations.
• Develop and maintain operational documentation, support procedures, training materials, and knowledge-transfer activities.
• Monitor system performance, support application recovery, and coordinate issue resolution with IT support teams and vendors.
• Support mobile application deployments, updates, firmware upgrades, and other technology enhancements.
• Provide frontline support for warehouse technology, including mobile and handheld devices, scanners, PCs, printers, and related hardware.
• Investigate and resolve hardware, software, connectivity, and user-related issues through troubleshooting and root cause analysis.
• Manage technology asset lifecycles, including provisioning, inventory control, access management, maintenance, replacement, and decommissioning.
• Administer device tracking systems such as Device Guardian/Identity Guardian and support device cabinet access management processes, as applicable.
• Support operational applications, labeling solutions, scanner integrations, and automated measurement systems such as Cubiscan.
• Develop reporting, workflow automation, and process-improvement solutions using tools including Power Apps, Power Automate, and Power BI.
• Collaborate with warehouse and distribution center operations, IT teams, and external vendors to identify improvement opportunities and support technology projects and initiatives.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering a path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level