Systems Specialist/Senior Systems Specialist
About The Position
The Systems Specialist / Senior Systems Specialist is an individual contributor on the Finance and Business Services (FBS) Technology Operations team. The role delivers technical support, manages system integrations, and executes operational projects across key university applications. Placement at the Systems Specialist or Senior Systems Specialist level is based on skills, experience, and qualifications. Both levels provide technical support to end users of university administrative and operational applications; respond to, document, and resolve service tickets according to SLA standards; perform operational tasks for assigned systems and integrations, including security requests and data uploads and extracts; participate in a 24/7 on-call rotation, typically every third week; and identify ways to reduce reliance on support teams for routine tasks through automation, self-service, or task reassignment. The role also collaborates across university departments to improve technology workflows and provide scalable solutions. Systems Specialists provide primary, front-line support, carry out routine maintenance and task automation, and manage self-directed deliverables. Senior Systems Specialists primarily handle escalated Level 2 and higher support while remaining capable of Level 1 support. They define, implement, and maintain standard support processes; lead complex projects to improve system stability, integrations, and software functionality; provide technical guidance; and lead cross-departmental technology initiatives and the design of standard operational processes. The position is salaried, scheduled for 40 hours per week, and benefit-eligible. Miami University describes an engaging higher-education work environment and an exceptional benefits package, but does not specify the individual benefits in the posting.
Requirements
- Systems Specialist: Bachelor's degree and 2 years of experience, or an associate's degree in IT and 4 years of experience, or 6 years of experience.
- Senior Systems Specialist: Bachelor's degree and 3 years of related and progressive technical experience, or an associate's degree and 5 years of related and progressive technical experience, or 7 years of related and progressive technical experience.
- Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
- Excellent written, verbal, and interpersonal communication skills.
- Strong understanding of integrations.
- Knowledge of Internet and Intranet applications.
- Skill in managing deliverables and systems initiatives.
- Strong problem-solving and analytical skills.
- Ability to participate in a 24/7 on-call rotation, typically every third week.
Nice To Haves
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous experience with Software as a Service (SaaS) applications.
- Knowledge of Workday and Illumia (CBORD) products.
Responsibilities
- Provide technical support to end users for applications and systems used in university administrative and operational functions.
- Respond to, document, and resolve service tickets in a timely manner according to SLA standards.
- Provide primary, front-line technical support (Systems Specialist) or primarily escalated Level 2 and higher support while remaining knowledgeable of Level 1 support (Senior Systems Specialist).
- Perform day-to-day operational tasks for assigned systems and integrations, including security requests, data uploads, and data extracts.
- Carry out routine maintenance, task automation initiatives, and self-managed deliverables.
- Lead complex operational projects to improve system stability, optimize integrations, and enhance software functionality (Senior Systems Specialist).
- Participate in an assigned 24/7 on-call rotation, typically every third week, to respond to critical system issues and maintain service availability.
- Plan, design, and execute ways to reduce support-team dependency for routine tasks through automation, self-service, or task reassignment.
- Apply analytical and problem-solving skills to streamline workflows, eliminate manual dependencies, and recommend process changes or enhancements as appropriate.
- Provide clear and concise technical guidance (Senior Systems Specialist).
- Lead cross-departmental technology initiatives and the design of standard operational processes (Senior Systems Specialist).
- Collaborate across university departments to streamline technology workflows and deliver scalable, technology-driven solutions.
- Perform other duties as assigned.
Benefits
- Benefit-eligible position; the posting describes an exceptional benefits package but does not detail specific benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
